Terms & Conditions
OUR APPLICATION INFORMATION PROVIDED IS FOR REFERENCE ONLY AND DOES NOT GUARANTEE FITMENT. IT IS AS ACCURATE AS POSSIBLE. CUSTOMER IS RESPONSIBLE TO CHECK WITH MANUFACTURER TO ENSURE FITMENT BEFORE PURCHASING
Autocom Performance Parts uses Federal Express as the preferred shipping method for orders within the U.S. Canadian orders are shipped either using FedEx or USPS Priority Airmail. All other countries are shipped USPS Priority Airmail.
Note: Shipping restrictions do apply on products classified as Ground Only. Cleaning materials, oils, fuels and anything else considered hazardous cannot be ordered as FedEx shipping restrictions prohibit it.
INTERNATIONAL ORDER PROCESSING
International shipments take an additional 2 to 4 days for order processing before shipping.
IITEMS DROPSHIPPED DIRECT FROM MANUFACTURER
Some items may ship direct from the manufacturer. In those cases there may be a delay in shipment. Delays vary by manufacturer. For more information please contact us.
OUT OF STOCK ITEMS
Items not in stock will be shipped 1 business day after stocking, and will ship by selected shipping method from that date. Please ccontact customer service if you have questions regarding this policy.
SPECIAL ORDER ITEMS
Special order items are items that are not normally stocked. We currently do not process special order items.
OVERSIZED / HEAVY ITEMS
A special handling charge may be added to certain items that are oversized or extra heavy. We will contact you after your purchase with additional information on the shipping fees. Please email us before purchase if you have questions.
*Note: Shipping restrictions do apply on products classified as Ground Only.
*Some items will have an added surcharge due to size or weight.
*For items weighing more than 150 lbs., allow 5-10 business days for delivery.
SALES TAX
Residents of Washington will be charged sales tax (current rate of 8.4%).
RETURNS / REFUNDS
NO RESTOCKING FEES!
ORIGINAL SHIPPING CHARGES ARE NOT REFUNDABLE
If you are dissatisfied with your purchase for any reason, you may, as long as the product has not been installed or damaged by you, return it within 30 days of receipt of shipment for a refund or replacement. Please allow 7 to 10 business days for processing of refund once the item is received back.
Returns not subject to restocking fees are:
• Defective items (subject to verfiication)
• Incorrectly shipped items
• Incorrect part numbers published
• Items damaged in shipping
If you have item(s) to return:
Please e-mail returns@autocom.com to request a return Authorization number. You may also e-mail with any questions. You will be emailed with a Return Authorization Number and instructions on how to proceed with your return after you request a authorization number. Included with each shipment is a return form to include with any returned items.